Frequently Asked Questions at Red Truck Fly Fishing Co.
Who am I buying from?
Red Truck is a place that novices come to outfit their first forays into the sport, but also a place that salty, seen-it-all anglers know they can find that one piece of equipment at the best price possible.
We think anyone who appreciates good gear at a reasonable price will appreciate the service we provide.
Red Truck, Haulin' the Goods!
What's your return policy?
Our Return Policy is limited and strictly adhered to by our staff.
Running a lean returns department is just part of the cost-saving equation that allows us to bring you the best fly fishing gear on the planet at rock bottom prices.
All sales on items purchased at sale prices are final.
If you have any questions, please call us at 866-672-1959 and we'll make it right.
What's your shipping policy?
At Red Truck, we offer a straight-forward shipping policy.
FedEx Ground is our standard method of shipping, and we charge a straight flat rate: ten bucks (US$10). Yes, that's right, only $10 for FedEx Ground shipping within the Lower 48 States, for any size order!
Typically, we will process your order and get it out the door within 1 or 2 business days (not including weekends). However, during our epic sales, processing orders can take a little more time, so please be patient.
FedEx Ground to the Lower 48 States typically averages 1-2 days for the West Coast, 3 days to the Rockies, 4 days to the Midwest, and 5 or 6 days to the East Coast from our Downtown San Francisco location.
If time is tight and you need your new gear in a hurry, and FedEx Ground Shipping will not work for your situation, we can expedite your order by using FedEx OVERNIGHT, 2nd DAY AIR, EXPRESS SAVER (3-day service).
If you have any concerns or questions whatsoever about shipping to your location, please contact us toll-free at 866-673-1959. You can reach us from 10:00am to 6:00pm, Pacific Standard Time, U.S.A, Monday through Friday.
If you live beyond the boundaries of the Lower Forty-eight United States in Hawaii or Alaska, or if you reside in a US Territory like Puerto Rico, you'll be charged a flat rate of $35.00 for FedEx expedited service.
If you're outside the United States, we ship via FedEx International Economy for a flat rate of $60.00 USD.
Can I use my Leland Upgrade credit on Red Truck?
No. The Leland Upgrade Program and the credit it generates is a premium service available only to Leland Fly Fishing Outfitters Customers and full-price gear sold at Leland Fly Fishing Outfitters. There are no exceptions. For more information about the Leland Upgrade Program, click here
What methods of payment do you accept?
Red Truck accepts Visa, American Express, and Master Card, as well as payment through Paypal.
Your photos and copy are great; Can I use them?
No writing or image from Red Truck can be used without permission. For our full site use policy, click here.